Shipping & Returns

I aim to dispatch your hand dyed Yarn & Fibre order within 5 working days of you placing your order. This doesn’t include the delivery transit time for Royal Mail. Check out their transit times below for more information. I will send you an email confirming when I have dispatched your order.

Please note that Standard delivery is a non-trackable service.

 

Estimated Shipping Times

UK:

Standard Delivery – 2-5 working days

Tracked & Signed – 2-3 working days

 

Europe:

Standard Delivery – Up to 15 days *

Tracked & Signed – 7 working days *

 

Rest of the World:

Standard Delivery – Up to 12 weeks. *

Tracked & Signed – 7 working days *

 

 

International Orders

When ordering goods from Woollen Wytch for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Woollen Wytch, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Woollen Wytch and therefore cannot be guaranteed.

 

 

Returns & Exchanges

You have up to 14 days for UK orders, and 30 days for the rest of the world, after the receipt of order to contact me and request a return/exchange. I totally understand that yarn can look and feel different in real life compared to on-screen, so there are no hard feelings.

Returns cannot be accepted on personalised products or custom orders.

Other than in the case of faulty products, we will only accept the return of unopened/ unused products in original packaging. Sale items cannot be returned unless faulty.

Items returned from outside the EU must be clearly marked on the customs label as “returned merchandise” so as not to attract import duty / VAT – packages not marked as such that cur fees will be subtracted from the Refund amount.  

Woollen Wytch may reject the returned product if there is damage to the product and/or product packaging. If a product is deemed unfit for return, Woollen Wytch will notify you that the return has been rejected and no refund will be issued. The customer can choose one of the following options:

  1. The product will be shipped back to the customer at a shipping/ processing cost of £20 ; or
  2. The product will be recycled.

If you do not select one of the above options within 14 days of Woollen Wytch informing you that your return has been rejected, the product will be recycled.

 

Faulty Goods

In the unlikely event that an item is faulty or damaged on arrival please contact me via the Contact page to discuss the problem first so a full refund or exchange can be arranged. You must notify me of any issues within 30 days of receipt and provide photographic evidence including the packaging that the item arrived in.

Once the faulty goods have been returned to me, I will issue your refund. This includes: the price paid, the original delivery charge, and the cost of postage for returning the product to your original method of payment. Return Postage will only be refunded when a copy of a detailed Proof of Postage receipt has been sent to Woollen Wytch.

 

Undeliverable/ Lost Packages

The Consumer Rights Act states that the retailer is responsible for the condition of the goods until they are delivered to you. I am not responsible if your delivery gets lost after delivery. i.e Left at your neighbour’s address or left in a safe place. If anything goes wrong with your parcel and it was left with a neighbour or in a safe place that you nominated, your rights are diminished.

When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges).

We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you’re welcome to place a new order.

Packages may be ‘undeliverable’ because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.

*dependant on International incidents i.e Postal Strikes, bad weather.